Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign with a base salary of R7441.69 and a guaranteed campaign allowance of R1000.

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

You’ll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.

This Customer Service Advisor role at Concentrix is a great match if you:

Have a minimum of 8 months of International BPO Call Centre experience (Essential)
Must be Credit clear
Passed Grade 12
Experience in travel, e-commerce, retail and fintech (Advantageous)
Ability to work shifts in a 24-hour environment
Proficient in English verbal and written communication
Are self-motivated and highly responsible

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

A monthly salary of R7441.69 and a guaranteed campaign allowance of R1000.
Up to R3000 incentive based on performance
Medical aid for the main member / Medical Insurance for the employee and two dependents
Pension Fund
Subsidized transport
Group life cover
Fantastic Employee Assistance Programme (EAP)
Access to financial well-being sessions, will writing sessions and stress management sessions
Team building and upskill training opportunities
Interactive and inclusive company culture

What you will do in this role:

Taking ownership of high-profile, escalated cases from beginning to resolution
Manage work orders within business SLA's
Assess Health and Safety risks and take a proactive approach to mitigate risks to the client's business
Consistently applying agreed behavioural and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all times
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face

Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we’ll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

Eligibility to work
In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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